"Nice place but"

Nice hotel with great services. However, I had a citation in which I was judged by my culture and my ability to talk. Unfortunately, it was the front desk management who judge me. I guess there is a need for an enduction course so employees just do the services withought judging people. I was trying to discuss the service with the management however they either judge me or judge their own employees based on their personal opinion. I think there is a need for a corporate policy to minimise these practices . Otherwise, the hotel is great.

Reviewed by Kamal Y a TripAdvisor traveler
Abu Dhabi 24th September 2021
"Lovely first stay in Al Ain"

We escaped the humidity of Abu Dhabi to stay for a couple of nights in Al Ain. We really enjoyed ourselves, the room was very clean and comfortable, all of the staff were friendly and helpful. Breakfast buffet was very very good and included a variety of cuisines, in the evenings we ate in Trader Vics, all the food was excellent. The pool was good, cooled and very clean. There was construction of an outside area going on which was a little noisy but that really was the only negative and I’m sure that will only be short term. Otherwise it was a great staycation, Thankyou.

Reviewed by Jayneh a TripAdvisor traveler
United Kingdom 12th August 2021
"Excellent stay"

It was our first time to stay in Rotana, I must say that definitely we will come back again. They offer a very good service, full support for all your needs and kind hospitality. Two thumbs up for Rotana team. Thank you so much as well for the complimentary cake!

Reviewed by PamReyel a TripAdvisor traveler
United Arab Emirates 26th June 2021
"I am excited"

when i stay in rotana hotel it is wonderful hotel and quiet And every time i will vist rotana hotel because it is the best hotel in alain also i like the view i saw a swimming bool it is very nice The service is excellent for them

Reviewed by Ashwagalain a TripAdvisor traveler 30th May 2021

Just stayed at AlAin Rotana in the Falaj suite - totally amazing! Separate bedroom, kitchen, lounge and dining areas! The best bit - you walk straight out onto the Falaj pool 💕 It doesn’t get much better when staying in AlAin!

Reviewed by L a TripAdvisor traveler
United Arab Emirates 2nd March 2021
"Perfect Stay despite the wait"

Despite being rushed off their feet at this busy time, nearly all the stall put customers first perfectly. Having requested a specific suite a month ago, I was a little surprised to be told there would be a 45-60 minute wait for the room to be ready. Their safety policy, I think, is the best I've seen, so the wait is worth it. Unfortunately, it ended up being 90 minutes! However, the rest was faultless. Cleaners to room service to the lifeguard (Christian) were wonderful, and being able to check out from the room is reassuring. A bigger range on their room service menu would be nice, but all the meals were perfectly cooked, reasonably priced, and decent portions. A wonderful escape. Wouldn't stay anywhere else in the Garden City!

Reviewed by Journey a TripAdvisor traveler 29th December 2020
"A very good hotel"

I had stayed in a one bedroom Chalet for 4 days. The balcony opens into the swimming pool which was my main intention of staying at Al Ain Rotana. The property is fairly large but fully secured, green and clean too. I could see all Covid protocols being adhered to. The staff are very courteous and helpful, especially Mr. Pradeep who served us the breakfast almost all days. The only downside I felt was that I was expecting a non smoking room but was not and had a bit of smoke smell, and on enquiry I was advised that the Chalets are not categorized and a non smoking Chalet is not available but they did offer me a premium suite which I declined.

Reviewed by Anil G a TripAdvisor traveler
United Arab Emirates 19th December 2020
"Quick 1 night getaway"

Went to Al Ain Rotana to meet friends and for kids to take part in a cooking class, all was good as per usual - helpful and friendly staff especially “Nasridder” in the restaurant who went above and beyond!

Reviewed by MolyMooMoo a TripAdvisor traveler 17th December 2020
"Al Ain Rotana"

Great service by the hotel team. Trader Vic's service was slow and disorganized on Friday night. Room was disappointing. Carpet was stained and appeared to be dirty. We felt compelled to wear shoes when walking on the carpeting. There was makeup marks on the sink and counter in the bathroom from a previous resident. Cleanliness rating is for the room. Shower has a design flaw and leaks onto the floor. Room layout is poor. There is a large glass table that is unnecessary and is in the way, and the TV pedestal takes up a significant amount of space.

Reviewed by JohnpAFO a TripAdvisor traveler 21st November 2020
"A fantastic 30 days staycation in Al Ain Rotana"

I cannot fault the service I received while I stated at the Al Ain Rotana , the staff where very helpful the food is amazing my favourite being that of the Lebanese restaurant which you could have sent to your room .

Reviewed by Kindernanny a TripAdvisor traveler
United Arab Emirates 8th November 2020

Best choice
The best hotel in al ain

Junyoung (All Others)
25th March 2020. Source: Hotels.com

Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in.
Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.

Neil United Arab Emirates
22nd March 2020. Source: Booking.com

Vghuzg Ffccccvvgggg

Samar Joudi337
20th March 2020. Source: Google


VC Cheang
17th March 2020. Source: Google

Long weekend break
Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue

Lee United Kingdom
16th March 2020. Source: Booking.com

Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!

Adam Kelly
14th March 2020. Source: Google

Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
Bad: Nothing

John United Kingdom
13th March 2020. Source: Booking.com

Very Good
Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي

Amel United Arab Emirates
12th March 2020. Source: Booking.com


Uae Uae
10th March 2020. Source: Google

I went to so many different hotels and this is the best hotel

Zaid Abdullatif
10th March 2020. Source: Google

Great apart from the noise
Good: Comfortable and clean room.
Bad: Noise in the evenings coming from the pool area and trader vics garden area particularly on Thursday and Friday evening. I think the hotel staff could do much more to reduce the disturbing noise until late at night.

Daniel Oman
10th March 2020. Source: Booking.com

Weekend getaway
A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms

Andrew (Family)
8th March 2020. Source: Hotels.com

Very nice pool view, great people, good beer

Sami Oweis
8th March 2020. Source: Google

i just love this place

emine cetinkaya
7th March 2020. Source: Google

Good: من الاستقبال حتى الخروج من الفندق الموظفين بشوشين وحسن التعامل الفطور متنوع وجيد
Bad: لايوجد

Majed Saudi Arabia
6th March 2020. Source: Booking.com
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