very positive experience at the hotel. They likely had a high level of satisfaction with various aspects such as the accommodations, amenities, service, cleanliness, location, and overall experience. This type of review often highlights the positive aspects of the hotel and may serve as a recommendation for others to consider staying there. And thank you for all staff specifically ghazal

the receptionist was not professional and embarrassed me yesterday in front of my guest, I reserved the room -breakfast included but when I was having breakfast the receptionist came with an invoice for me in front of my guest and asked me to sign because apparently, our rooms were without breakfast, furthermore, the next day breakfast was included automatically, once we checked out the reception has collected all the payment and once I walked away she called me back and she said Sir you have to pay for the breakfast !!! I was at the counter for over 15 minutes and she did not find my breakfast invoice, and that was another embarrassing moment and I was really angry. BTW i have an Exclusive membership with Rotana and such behaviors make me change my mind about Rotana hotels .

What ever said said we will never describe Rotana One of the best hotels industry in the town Thanks a lot for the management for the good staff hiring I need to be back when ever I visit erbil Thanks reception team

Not hotel location.. And good services with high quality for reception (Ghazal) And services for the room Specially the cleaning team And restaurants I really advise the hotel visitors to try the swimming pool

Rotana is very good hotel We fell comfortable when ever we visit Because of the high quality service The high ethical standards and attitude from reception staff They are giving high attenuation to all our stay details Thanks for all

Excellent. The room smelt of stale smoke. the food and service was good and the rest of the hotel is fine. Even the rooms are good too other than the aroma. i would be happy to visit again and to recommend.

I’ve been working in KRG based in Erbil for 12 years. And every chance I get I stay at the Rotana. If the Rotana is fully booked, I’ll try to change my plans to avoid staying elsewhere. Rotana has the nicest front desk staff of nearly any hotel I have ever stayed. Service is great throughout the hotel. And during the summer the outdoor pool and Breeze bar is the best place in Erbil to hangout on the weekends. Excellent hotel.

My stay was beautiful and amazing, the hotel is so clean also the service is so good to a way you can’t imagine, all the requests are available and the staff be up to it and i would like to give a special thanks to Mr. Michael, Wassim, Ghazal and Hazhee from the front office for the great performance and service as they are so professional.

The stay is amazing, I always like to stay at Erbil Rotana because of the wonderful staff and service, the food is so good and the rooms are always clean and smells good, and many thanks to Wassim and Marah at the reception.

The staff was kind, cordial, and professional. Everyone had a welcoming smile and friendly attitude. The breakfast buffet was great. The front desk people surprised me with a birthday cake. I never felt so welcomed and amongst family in any hotel like this. Thank you all so very much.